Privacy Policy

ABOUT US

Upperlink Limited is committed to the privacy of her clients and customers. This privacy policy demonstrates our commitment by explaining in clear terms the purposes for which we collect and use your data.

INFORMATION COLLECTED

We collect and use your personal data for the sole purpose of providing our products and services. We collect your personally identifiable data such as:

  • Name
  • Address
  • Telephone number
  • Email address
  • Date of Birth
  • Official government issued-ID
  • Credit or debit card number

For domain registration services we are mandated by the Internet Corporation for Assigned Names and Numbers to collect the following information:

  • Registrant Name
  • Registrant Organization (where applicable)
  • Registrant Address
  • Registrant Email
  • Registrant Fax (where applicable)
  • Registrant Phone number
  • Administrative Contact
  • Administrative Contact Organization (where applicable)
  • Administrative Contact Address
  • Administrative Contact Email
  • Administrative Contact Fax (where applicable)
  • Administrative Contact Telephone Number
  • Technical Contact
  • Technical Contact Organization (where applicable)
  • Technical Contact Address
  • Technical Contact Email
  • Technical Contact Fax (where applicable)
  • Technical Contact Telephone Number
  • Billing Contact
  • Billing Contact Organization (where applicable)
  • Billing Contact Address
  • Billing Contact Email
  • Billing Contact Fax (where applicable)
  • Billing Contact Telephone Number

INFORMATION USE

Our collection of Personal Information is necessary to comply with contractual obligations we have with the Internet Corporation for Assigned Names and Numbers (“ICANN”) and with certain TLD registries (“Registries”) so that you can validly register your domain name. In addition to Personal Information, our contracts with some Registries may require us to collect other personal information for the registration of a TLD such as certain professional affiliations, identification or other qualifiers (“Additional Personal Information”).

RESELLER RELATIONSHIP

In addition to all of the terms and conditions set forth above, the following terms apply to you if you are a reseller (“Reseller”).

Information Related to Data Collected through Resellers. We may collect information under the direction of our Resellers, but we have no direct relationship with the our Resellers’ client, customers or users (“Reseller Users”) or the personal data provided, processed or obtained by our Resellers. Reseller Users should direct all queries to the Reseller.

DISCLOSURE OF INFORMATION

Public Whois – Our contracts with ICANN and other Registries require us to make certain domain name information (“WHOIS Information”) available and accessible to the public through a searchable port 43 “WHOIS” Service via a public webpage operated by the applicable registrar of record (“WHOIS Site”). The WHOIS Site is a publicly accessible database that lists WHOIS Information, including a particular domain name, the name server(s) to which the domain name points, and the domain name’s creation and expiration date.

Transfer Out – If you initiate a transfer out of a domain name away from us as the registrar of record, pursuant to our contract with ICANN, we may need to publish your registrant email address obtained from your Personal Information on the WHOIS Site for a period of approximately five (5) calendar days. After this period and assuming a valid transfer has occurred, you would cease to be our customer for that domain name and your WHOIS Information would be managed by the gaining registrar.

Certain Registries – Registries are third party providers of TLDs that are independent of domain registrars. If required by contract with a particular Registry, we may be obligated, as a domain registrar of domains provided by the Registry, to provide Personal Information and Additional Personal Information to such Registry to successfully complete your domain name registration. If we provide your Personal Information and Additional Personal Information to a Registry, the Registry has its own obligation to comply with applicable data privacy laws.

Data Escrow – Our contract with ICANN requires us to deposit the Personal Information collected with a secure third-party escrow provider who acts solely as a holder of the data.

Permitted Disclosures – We may also disclose your Personal Information when required by the rules, regulations and policies of ICANN, including but not limited to the Uniform Domain-Name Dispute-Resolution Policy (UDRP).

In addition to the above, when considered necessary or appropriate under applicable law, including laws outside your country of residence; to comply with legal process; to respond to requests from public and government authorities including public and government authorities outside your country of residence, and to meet national security or law enforcement requirements; to enforce our terms and conditions; to protect our operations or those of any of our affiliates; to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and to allow us to pursue available remedies or limit the damages that we may sustain.

NON-PERSONAL INFORMATION.

“Non-Personal Information” we may collect is any information that does not reveal your specific identity, such as:

  • Browser information
  • Information collected through cookies, pixel tags and other technologies such as scripts
  • Demographic information and other information provided by you
  • Aggregated information

How We Collect Non-Personal Information. We and our third party service providers may collect Non-Personal Information from you, including your computer type, screen resolution, OS version, and Internet browser. We also aggregate Personal Information in a manner such that the end-product does not personally identify you or any other user of the Site, for example, by using Personal Information to calculate the percentage of our users who reside in a particular country.

How We Use and Disclose Non-Personal Information. Because Non-Personal Information does not personally identify you, we may use and disclose Non-Personal Information for any purpose. In some instances, we may combine Non-Personal Information with Personal Information (such as combining your name with your geographical location). If we combine any Non-Personal Information with Personal Information, the combined information will be treated by us as Personal Information as long as it is combined.

USE OF COOKIES and Other Tracking Technologies.

We and our partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole.

We use cookies on this Site to:

  • improve your experience on our Site
  • maintain items in your shopping cart
  • understand your usage of our Site
  • help identify you and maintain your signed-in status
  • or to measure the effectiveness of e-mail communications.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies.

Note that third party external websites to which we provide links (over which we have no control and do not stand over in any way) may also use cookies.

THIRD PARTY SITES.

This Site contains links to external websites. This Privacy Statement does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any site to which this Site contains a link. The inclusion of a link on the Site does not imply endorsement of the linked site by us or by our affiliates.

THIRD PARTY VENDORS.

We also work with vendors and partners in operating and improving the Site. These vendors and other partners include advertisers (including both banner and text advertising), and web analytics companies. These partners and vendors use cookies, web beacons and other technologies such as tags and scripts to collect information about your online activity (e.g., the sites and pages you have visited at the Site and at times other third party sites) in order to: help manage ad campaigns, understand user interests and trends and deliver personalized content and advertising to you while you are on the Site or on other sites. If you wish to opt out of interest-based advertising click here. Please note you will continue to receive generic ads.

SOCIAL MEDIA WIDGETS.

Our website includes social media features, such as the Facebook and Twitter button. These features may collect your internet protocol address, which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy statement of the company providing it.

CHILDREN’S PRIVACY.

We do not knowingly collect Personal Information from visitors under the age of 18. If we become aware that a user is under the age of 18, we will terminate any account that user may have with us and will delete any Personal Information that they have submitted from our records.

SECURITY.

We take our security responsibilities seriously, employing appropriate physical, organisational and technical measures to protect Personal Information under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us by sending a mail to abuse@upperlink.ng

YOUR RIGHTS.

We give you choices regarding our use and disclosure of your Personal Information for marketing purposes. You may opt-out from:

  • Receiving electronic communications from us and our affiliates: If you no longer want to receive marketing-related e-mails from us and our affiliates on a going-forward basis, you may opt-out of receiving these marketing-related e-mails by following the instructions to unsubscribe contained within the e-mail.

We will seek to comply with your request(s) as soon as reasonably practicable. Please note that if you do opt-out of receiving marketing-related messages from us, we may still send you important administrative messages, and you cannot opt-out from receiving administrative messages.

ACCESS REQUESTS.

You have the right to request a copy of the Personal Information held by us about you. You also have the right to access your Personal Information, the right to change any inaccuracies in the details we hold about you, the right to object to the use of your Personal Information and the right to block any specific uses of your Personal Information, by means of a request by emailing us at abuse@upperlnk.ng or by contacting us through our Contact Us web form and by providing the name of the service for which information was provided, your full name, mailing address, phone number and email address so that we may identify you accurately. We will respond to your request within a reasonable timeframe.

For your protection, we will only implement such requests with respect to the Personal Information associated with the particular e-mail address that you use to send us your request, and we may need to verify your identity before implementing your request.

In your request, please make your request clear and we will try to comply with your request as soon as reasonably practicable.

RETENTION OF PERSONAL INFORMATION.We retain your personal information to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We will retain your personal information for no more than seven years following the date on which you terminate your use of the Services unless we are otherwise required by law or regulation to retain your personal information for longer.

UPDATES TO THIS PRIVACY POLICY.

We reserve the right to modify this Privacy Policy from time to time without notice to you. Any such changes or modification shall be effective immediately upon sending you notice of such change by email at the email address listed in your Account or when such changes have been posted to this website (“Site“) and you next access the Site. Your use of the Site following these changes means that you accept the revised Privacy Policy.