A. You can add funds to your wallet by following the steps below:
A. This could occur as a result of downtime on the payment gateway, which would return a failed response or an incomplete response after debiting the client’s account. This can easily be resolved through the following steps:
A. If after registering on our platform you do not receive a user creation notification, it could be due to the following reasons:
HOW DO I REGISTER A DOMAIN
Explanation on Lifecycle of a domain
|TLD||Registration Period||Redemption Grace Period||Suspension||Pending Purge (Registrant will request to restore domain for renewal)||Pending Delete (Registrant will request to restore domain for renewal)|
|.ng, .com.ng, .org.ng (does not apply to .gov.ng and .mil.ng)||1-5 years||30 days||30 days||28 days||14 days|
Once your domain expires, it enters "Renewal Grace Period (RGP)" of 30 days within which it is available to you for renewal. During the grace period you, can still renew your domain. From 30days to 60 days after expiry, it goes into suspension period. The expiry and suspension period are the Redemption Grace Period.
60 days after your domain expires, DNS server and all services associated (eg. website, emails) will automatically not be available. The domain goes into pending delete status. During this period you will not be able to renew the domain except through us. Do not be alarmed if the domain is no longer in your account. Request for restoration, we will request for your domain to be restored so you can renew.
88 days after expiration, your domain will be placed in a "Pending purge" status at the registry for up to 14 days. During this time, it is not possible for you or Upperlink to renew your domain. The only way to get renew the domain is to wait for the domain name to be released by the Registry and made available for registration.
|TLD||Registration Period||Restoration Period (Registrant will request to restore domain for renewal)||Redemption Grace Period||Pending Delete (Registrant will request to restore domain for renewal)|
|.ng, .com.ng, .org.ng (does not apply to .gov.ng and .mil.ng)||1-10ears||45ays||30 days||5days|
Once your domain expires, it enters "Renewal Grace Period (RGP)" of 45 days within which it is available to you for renewal. During the grace period you, can still renew your domain.
45 days after your domain expires, the domain enters the restoration period for 30 days. DNS server and all services associated (eg. website, emails) will automatically not be available. During this period you will not be able to renew the domain except through us however you may be required to pay a higher fee for renewing the domain.
75 days after expiration, your domain will be placed in a "Pending delete" status at the registry for up to 5 days. During this time, it is not possible for you or Upperlink to renew your domain. The only way to get renew the domain is to wait for the domain name to be released by the Registry and made available for registration.
A. When your domain expires, a quick search on Whois will reveal that the domain was updated a day after it expired, and the nameservers were changed. Do not be alarmed, the nameservers will automatically revert back when the registration/renewal fee is paid.) You have between 29-32 days to pay for your domain name and keep it (at regular price). After this period, it will cost extra to renew at N25,344 (price subject to change) This applies to non .ng domains only. If a domain is renewed later than the expiry date, once the domain is renewed, it starts counting from the previously expired date. This applies for both .ng and non .ng domains.
Domains can be transferred while they are expired, but not while in redemption. Although you can transfer an expired domain name, no updates can be made to an expired domain. (So if you need to update your email address to a new email address, you would need to renew the domain name with the current registrar before you can update the information.) While it is possible that transferring a domain while it is expired will work, in most cases it will not because of one or more issues (such as being locked, outdated email address, etc.). If you wish to attempt to transfer it while expired, make sure you monitor the transfer carefully so that if it fails, you can renew it prior to it going into redemption.
A. To generate your EPP code, follow the steps below:
A. No you cannot transfer your domain name to any registrar after expiry, unless it is renewed. From 30days to 60days after expiry, it goes into suspension, you will not be able to transfer the domain name unless renewed.
A. Before you can transfer a domain, you will need the EPP code of that domain. The EPP code is an authorization code that is known only by whoever has admin access to a domain. You have to contact your current domain registrar if you don’t know what the EPP code of your domain is. Once you have the EPP code of your domain, you may place a transfer order by logging into your dashboard and clicking the transfer tab. If your domain is a .ng domain, your domain would be transferred as soon as your order is activated. If your domain is a non .ng domain however (e.g. .com , .org), an authorization email would be sent to the admin contact (that is the email address that was used as the administrative contact when the domain was registered) and you would need to click the authorization link in that email to start the transfer process. It would generally take about 5 calendar days for the transfer to be completed.
A. If the domain is a .ng domain, it would take about 24 hours to complete the transfer after the order has been activated. If the domain is a non .ng domain however (e.g. .com), it would take about 5 calendar days to complete the transfer once the authorization link that is sent to the admin contact of the domain has been clicked.
A. You may not transfer a domain unless it has been at the current registrar for at least 60 days.
Renewal Less than 45 Days
If you transfer a domain to us which has been renewed at the previous registrar less than 45 days ago, the domain will not receive an additional year when the transfer completes. If you transfer the domain after 45 days of renewing it, then you will receive an additional year added to your registration. This is a registry restriction and applies to all registrars.
A. Before proceeding with your domain transfer, you need to confirm that two settings are correct for your domain name
Checking your settings before proceeding
You can check “1” and “2” above by going to: http://www.whois.name.ng. Once there, type your domain.com in the field labeled "Whois Lookup:" and click submit. Find where it says "Administrative Contact:" This is where your correct email address must be listed. Now scroll down to where it says "Status:" If the status says "locked" or”client transfer prohibited” ,you must unlock before doing the transfer.
How To Fix These Issues
To get the above changed you must contact the registrar (the company where you bought the domain), and ask them to unlock the domain. Some registrars let you make these changes yourself from within their control panel.
Criteria for registering a .edu.ng domain name
Before you place an order for your domain name, take note of the following:
To register a .edu.ng domain, you would need to send us a mail with the following:
Criteria for registering a .gov.ng domain name
Before you place an order for a .gov.ng domain, please take note of the following:
To register a .gov.ng, you would have to send a scanned letter on the letterhead of the ministry or state government parastatal that plans to register the domain name to email@example.com. The letter must contain the domain name to be registered (confirm that the domain of choice meets all criteria by sending a mail to firstname.lastname@example.org with the proposed domain name before preparing this letter) and the name of the person authorized to register the domain. This authorized person must be working at the ministry and the following details should be stated in the letter
Once this has been sent, your request would be vetted and NITDA would proceed to confirm that your request is genuine. It should take about 1 week for your domain to be registered and activated. Feel free to send a mail to email@example.com if you have any inquiries
A. It would generally take about a week as the request for the domain must be confirmed and verified before the domain can be registered
A. The .edu.ng SLD is a closed one and reserved ONLY for tertiary academic institutions approved and accredited by relevant authorities like Nigerian University Commission (NUC), National Board for Technical Education (NBTE), NCCE and any other body recognized by the constitution of the Federal Republic of Nigeria
A. Allotment of gov.ng is restricted to the constituents o Government of Nigeria at various levels right from Federal, State and local government levels on request.
A. www.domain.com is a domain name. A subdomain is also called a child domain, a domain that is part of a larger domain name in DNS hierarchy. For example, domains.upperlink.ng is a subdomain. Some subdomain names are reserved such as mail, www, ftp, cpanel, webmail just to mention a few. You can use any other name except these.
A. To create a subdomain,
READ THIS BEFORE SETTING UP A SUBDOMAIN
Please ensure the subdomain name you wish to use, doesn't have a folder with that name already. If it does, you would not be able to create the sub domain. Let us take an example, I want to create the subdomain blog.Upperlink.ng so my sub name is going to be blog. If I already have a folder in my ftp (file transfer protocol) named blog, I will need to delete it or rename it to something different before I can create the subdomain with the blog name from cPanel.
A. An addon domain is a fully functional domain that can be created from within your control panel. Think of it as having multiple hosting packages all sharing the same control panel. You can create email addresses, forwarders and more — the same way you do for your primary domain on the account. The only difference is that the files share the same control panel and server.
A. To create an addon domain name, kindly follow the steps below; You will need to change the name server by changing it to the nameserver of the domain that has the hosting. After the nameservers have been changed, you can create the addon domain by simply Logging into your cPanel and click Addon Domains, under Domains. There are three fields cPanel asks for when creating an Addon Domain.
Note: Your new domain name will not display your site until you set that domain's name servers. You must go to the company where you registered your domain, and change the nameservers there.
How to Delete an Addon Domain
In order to delete an addon domain you have set up already,
A. Parked domains are a placeholder site. You park it on top of another site and it becomes a single page of the site you park it on.
How to Create a Parked domain
Before you can park a domain, you must have registered the domain. In addition, you must also point the domain to the same nameservers as your primary domain. To add a parked domain to your account:
How to Park a Domain on an Addon Domain You can park a domain on an addon domain in cPanel by completing the following steps:
Note: Once you have entered a domain name, the Subdomain and document Root fields will automatically populate.
If you get the "Domain Already Exist Error" after trying to park the domain on an addon domain, it may be due to any of the reasons below.
For example, if you are trying to park example.com on example.com.ng, cPanel will autofill the Subdomain/FTP Username field with example which may already exist. Simply change this value to a new variation, like exampleng.
How to Remove a Parked domain
To remove a parked domain from your account: 1. Log into cPanel. 2. In the Domains section, click the Parked Domains icon. 3. Under Remove Parked Domains, find the domain you wish to remove. 4. In the Actions column for that domain, click Remove.
You will need the following before you can have SSL installed on your Website.
How do I create a MySQL database?
You would also need to create a MySQL user and grant this user access to your database. To do this:
How to access your cpanel (control panel)
CPanel is a fully featured web-based control panel that allows you to manage your domain through a web interface. The idea is to transfer as much of the control and responsibility of managing your web site to you. You have the ability to manage all aspects of email, files, backup, FTP, CGI scripts, and web site statistics.
Access Your Control Panel:
There are many ways you can access your cPanel. Any of the below links will work
I HAVE EXHAUSTED MY BANDWIDTH. WHAT DO I DO?
You would have to upgrade your hosting account before your site can become active again.
What is the difference between parked, addon, and subdomains?
An addon domain is a fully functional domain that can be created from your cpanel. Once it's created it will have it's own email, and it's own folder from within the public_html directory. Addon domain url's look like www.domain.com Sub domain url's look like forum.domain.com or cat.domain.com etc.domain.com the www is replaced with anything you want. Parked domains are a place-holder site. You park it on top of another site and it becomes a single page of the site you park it on.
Setting Up your website's email on Android Devices To setup Email on an Android Device,
Email Troubleshooting to get your mail working
Still not working?
Change your incoming and outgoing mail servers from mail.yourdomain.com to the ip address listed in your welcome email. Horde webmail error message: Sent message cannot be saved When sending mail from within horde, the following error message may appear: The folder "Sent" was not created. This is what the server said: Client tried to access nonexistent namespace. (Mailbox name should probably be prefixed with: INBOX.) To resolve this, choose Options from the top menu bar, and then Personal Information. At the bottom of the subsequent screen, tick the box next to "Save sent mail?" if it is not already enabled, then choose Sent from the "Sent mail folder:" dropdown box below it. Choose Save Options, and horde will now save sent mail to the defined folder. Alternately, to not have horde save sent mail in order to save space used by email, untick the "Save sent mail?" box, and choose Save Options.
How do I create email accounts?
To create an email account,
*NOTE: By default you have no email address setup. The main username may look like it's a setup email, but if you wish to use it you will need to add it as an email account.
To map your registered domain to your Blogspot account, follow the steps below:
If you have any issues mapping your domain or if you are confused about this, you may contact us by sending a mail to firstname.lastname@example.org
How do I increase my email quota?
How to Change Email Account Password
You can change the password to your email account through cPanel or Webmail. Changing Email Password through Webmail The email account owner must know the password in order to use this method to change the existing password for an email account.
Changing Email Password through cPanel
If the email account owner has lost or forgotten the password, the password can be changed using this without knowing the old password
Note: The Strength Meter: will indicate the difficulty of the password. We highly recommend you use a strong password.
Congratulations! You've successfully changed your email account's password.
How to create Emails Signatures via Webmail Roundcube
The free webmail client RoundCube allows you to set up a signature for outgoing messages.
To have a signature on all of your outgoing emails, you can add one in SquirrelMail in the Personal Information section.
You may create or change a signature in the Horde WebMail following the steps given below:
How to enable autoload for webmail to go directly to either Horde, SquirrelMail or RoundCube
You will need to access your webmail by going to your-domain.com/webmail.
To Disable AutoLoad, simply follow the directions above and click "Disable AutoLoad".
How to enable SpamAssasin
To enable Spam Assassin please do the following:
*NOTE: You can use Spam Box or Email Filtering to move the spam from your Inbox to another folder.
Email Filtering with Spam Assassin
Unfortunately, SpamAssassin no longer rewrites the subject line of your emails. Fortunately, you can accomplish email filtering with the tools we provide.
In your webmail, create a folder called Spam. In cPanel, go to User Level Filtering.
Setting Up Email for Blackberry
In order to receive email on a BlackBerry device, you must subscribe to BlackBerry email service through your wireless provider. If you experience trouble sending or receiving emails after completing the steps below, please contact your wireless provider. Setting Up Email for BlackBerry 6 or 7 OS
To set up email on your BlackBerry:
Setting Up Email for the BlackBerry v5 OS
Re-Register Your BlackBerry Device You may have to re-register your device with your wireless network. To do this:
This should sync your PDA with your carrier's wireless network. Enter Settings Manually
If you create a BlackBerry account with the same username and password as your cPanel account, there can be a major conflict.
When you setup an email account on BIS, you are asked for only 2 things: an email address and password.
If both the email and username exist and the passwords are the same, BlackBerry will accept this data and sync the phone with the account's default email address instead of your Upperlink email address.
To fix this, just give BlackBerry a false password. When it cannot authenticate, you will be asked if you want to Re-enter account information or Enter the settings manually.
Note: With the new Blackberry OS, this fix may not apply; however, you may want to try the above steps if you continue to have difficulty setting up your email account. Setting Up your website's Email for iPad and iPhone
Kindly follow the steps below to configure email using Mac Mail.
Note that POP uses port 110
Select "Add Server..." from the Outgoing Mail Server (SMTP) pop-up menu. Here are the details for it:
Dismiss the window by pressing "OK."
Back in the "Accounts" pane, switch to the "Advanced" tab and do not check the box marked "Use SSL" towards the bottom.
Using your website's email via GMail
Click Yes to set up a custom From address. That's it.
Using your website's email via Yahoo Mail
Yahoo Mail has provided an easy step by step guide to do this easily. You can view the tutorial here.
Note: Your username is 'youremail'@'yourdomainname'.'extension' e.g email@example.com and NOT support.
The mail server is of the form mail.yourdomainname.ext e.g. mail.Upperlink.com if your domain name is Upperlink.com. The port numbers are always correct as at the last time checked. Leave them as Yahoo puts it. Best of luck.
For both incoming and outgoing mail server put mail.yourdomain.com
The server is designed to block most attachment types if they are not zipped up.
Does it say "please enter your username and password for the following server" and you are sure you're using the correct information? Most of our servers have a 60 checks per hour limit. If you hit this limit in any hour you'll be locked out for the rest of the hour. you will need to click > tools > options > general > and disable where it says "check for new messages every xx minutes" If you do not want to disable it just set it to check less often. keep in mind the more computers you have auto checking or checking the mail the quicker you will hit this limit.