FAQs

BILLINGS

A. You can add funds to your wallet by following the steps below:

  • Click here to login to your dashboard
  • Once logged in click on Billing, then on the drop down tab, click click on Fund Account
  • On the Fund Account page, enter the amount of money you would like to add as credit to your account and click on continue to choose the payment method.
  • To view your invoice, click on Billing, then Invoice
A.Your domain was suspended after you made a bank deposit because you probably didn’t send an email to domains@upperlink.ng or support@upperlink.ng notifying us of your payment. For further transactions, please forward all evidences or details of payment to our mail or pay with your card for automated transactions.

A. This could occur as a result of downtime on the payment gateway, which would return a failed response or an incomplete response after debiting the client’s account. This can easily be resolved through the following steps:

  • Login to your account
  • Select the Billing tab and click on Invoice in the drop down
  • This would lead you to your invoices generated, the last invoice should be that with the failed transaction. The last column on that table would have a link called Requery Transaction.
  • Click on that link, and the transaction would be successfully completed.
ACCOUNT CREATION

A. If after registering on our platform you do not receive a user creation notification, it could be due to the following reasons:

  • i) You signed up using an incorrect email address,
  • ii) You mistyped your email address
  • iii) Or your spam filter blocked it. Please check your spam folder if it's not there, make sure to whitelist domains@upperlink.ng before creating another account.
DOMAIN REGISTRATION

HOW DO I REGISTER A DOMAIN

  • Login to your dashboard with your details.
  • Click on the manage tab, Select manage Domains.
  • Click the book-like icon (manage domains) for the domain details you want to change.
    You may send a mail to if you are having issues with this.
  • Login to your dashboard with your details.
  • Click on manage tab, Select the manage Domains. Click the book-like icon (manage domains) or the domain details you want to manage
  • Click on the Manage Name Servers tab.
  • Enter your name servers and save.
DOMAIN LIFECYCLE

Explanation on Lifecycle of a domain

TLD Registration Period Redemption Grace Period Suspension Pending Purge (Registrant will request to restore domain for renewal) Pending Delete (Registrant will request to restore domain for renewal)
.ng, .com.ng, .org.ng (does not apply to .gov.ng and .mil.ng) 1-5 years 30 days 30 days 28 days 14 days
Life cycle explanation (.ng CCTLD i.e .com.ng, .ng .org.ng) Renewal Grace Period

Once your domain expires, it enters "Renewal Grace Period (RGP)" of 30 days within which it is available to you for renewal. During the grace period you, can still renew your domain. From 30days to 60 days after expiry, it goes into suspension period. The expiry and suspension period are the Redemption Grace Period.

Pending Delete

60 days after your domain expires, DNS server and all services associated (eg. website, emails) will automatically not be available. The domain goes into pending delete status. During this period you will not be able to renew the domain except through us. Do not be alarmed if the domain is no longer in your account. Request for restoration, we will request for your domain to be restored so you can renew.

Pending Purge

88 days after expiration, your domain will be placed in a "Pending purge" status at the registry for up to 14 days. During this time, it is not possible for you or Upperlink to renew your domain. The only way to get renew the domain is to wait for the domain name to be released by the Registry and made available for registration.

TLD Registration Period Restoration Period (Registrant will request to restore domain for renewal) Redemption Grace Period Pending Delete (Registrant will request to restore domain for renewal)
.ng, .com.ng, .org.ng (does not apply to .gov.ng and .mil.ng) 1-10ears 45ays 30 days 5days
Life cycle explanation (.com, .org, net TLD)
Redemption Grace Period

Once your domain expires, it enters "Renewal Grace Period (RGP)" of 45 days within which it is available to you for renewal. During the grace period you, can still renew your domain.

Restoration Period

45 days after your domain expires, the domain enters the restoration period for 30 days. DNS server and all services associated (eg. website, emails) will automatically not be available. During this period you will not be able to renew the domain except through us however you may be required to pay a higher fee for renewing the domain.

Pending Delete

75 days after expiration, your domain will be placed in a "Pending delete" status at the registry for up to 5 days. During this time, it is not possible for you or Upperlink to renew your domain. The only way to get renew the domain is to wait for the domain name to be released by the Registry and made available for registration.

EXPIRATION OF DOMAINS

A. When your domain expires, a quick search on Whois will reveal that the domain was updated a day after it expired, and the nameservers were changed. Do not be alarmed, the nameservers will automatically revert back when the registration/renewal fee is paid.) You have between 29-32 days to pay for your domain name and keep it (at regular price). After this period, it will cost extra to renew at N25,344 (price subject to change) This applies to non .ng domains only. If a domain is renewed later than the expiry date, once the domain is renewed, it starts counting from the previously expired date. This applies for both .ng and non .ng domains.

Expired Domains & Domains in Redemption

Domains can be transferred while they are expired, but not while in redemption. Although you can transfer an expired domain name, no updates can be made to an expired domain. (So if you need to update your email address to a new email address, you would need to renew the domain name with the current registrar before you can update the information.) While it is possible that transferring a domain while it is expired will work, in most cases it will not because of one or more issues (such as being locked, outdated email address, etc.). If you wish to attempt to transfer it while expired, make sure you monitor the transfer carefully so that if it fails, you can renew it prior to it going into redemption.

DOMAIN TRANSFER

A. To generate your EPP code, follow the steps below:

  • Login to your account on domains.upperlink.ng
  • Under Manage, select the option Manage Domains
  • This will take you to a page with the list of all registered domains on that account, just beside each domain you will a “book-like” icon. Select the book-like icon
  • The next page will give you several DNS setting options

A. No you cannot transfer your domain name to any registrar after expiry, unless it is renewed. From 30days to 60days after expiry, it goes into suspension, you will not be able to transfer the domain name unless renewed.

A. Before you can transfer a domain, you will need the EPP code of that domain. The EPP code is an authorization code that is known only by whoever has admin access to a domain. You have to contact your current domain registrar if you don’t know what the EPP code of your domain is. Once you have the EPP code of your domain, you may place a transfer order by logging into your dashboard and clicking the transfer tab. If your domain is a .ng domain, your domain would be transferred as soon as your order is activated. If your domain is a non .ng domain however (e.g. .com , .org), an authorization email would be sent to the admin contact (that is the email address that was used as the administrative contact when the domain was registered) and you would need to click the authorization link in that email to start the transfer process. It would generally take about 5 calendar days for the transfer to be completed.

A. If the domain is a .ng domain, it would take about 24 hours to complete the transfer after the order has been activated. If the domain is a non .ng domain however (e.g. .com), it would take about 5 calendar days to complete the transfer once the authorization link that is sent to the admin contact of the domain has been clicked.

A. You may not transfer a domain unless it has been at the current registrar for at least 60 days.

Renewal Less than 45 Days

If you transfer a domain to us which has been renewed at the previous registrar less than 45 days ago, the domain will not receive an additional year when the transfer completes. If you transfer the domain after 45 days of renewing it, then you will receive an additional year added to your registration. This is a registry restriction and applies to all registrars.

A. Before proceeding with your domain transfer, you need to confirm that two settings are correct for your domain name

  • You must ensure that the email address associated with your domain is correct and functional. During the process of transfer, mails would be sent to this email address to complete the transfer
  • You must also ensure that the domain name is not locked. The transfer would never complete even if you agree to proceed with the transfer.

Checking your settings before proceeding

You can check “1” and “2” above by going to: http://www.whois.name.ng. Once there, type your domain.com in the field labeled "Whois Lookup:" and click submit. Find where it says "Administrative Contact:" This is where your correct email address must be listed. Now scroll down to where it says "Status:" If the status says "locked" or”client transfer prohibited” ,you must unlock before doing the transfer.

How To Fix These Issues

To get the above changed you must contact the registrar (the company where you bought the domain), and ask them to unlock the domain. Some registrars let you make these changes yourself from within their control panel.

CLOSED DOMAINS

Criteria for registering a .edu.ng domain name

Before you place an order for your domain name, take note of the following:

  • The .edu.ng SLD is a closed one and reserved ONLY for tertiary academic institutions approved and accredited by relevant authorities like Nigerian University Commission (NUC), National Board for Technical Education (NBTE), NCCE and any other body recognized by the constitution of the Federal Republic of Nigeria
  • All registrations on the .edu.ng SLD would be at the 3LD. Various departments or institutions under the qualifying institution may then be subdomains and NOT full domains.

To register a .edu.ng domain, you would need to send us a mail with the following:

  • A scanned copy of the certificate of accreditation by relevant authorities or any other document that proves that the tertiary institution has been registered.
  • A scanned copy of a letter on the letterhead of the institution authorizing a member of staff to register the domain on behalf of the institution. This letter should contain the full name, email address, designation, phone number and contact address of this member of staff If you have any other inquiries, send a mail to domains@upperlink.ng.

Criteria for registering a .gov.ng domain name

Before you place an order for a .gov.ng domain, please take note of the following:

  • Only state government entities can register for .gov.ng domains with us.
  • State government entities MUST register for a fourth-level domain under a state's third-level domain to the extent such an option is available (e.g. .lg.gov.ng for Lagos state).
  • Cities and townships may NOT register a local program/initiative, such as a local library, etc
  • Cities and townships may denote the state abbreviation after the city or township name, preferably separated by a hyphen.
  • Generic names are not allowed. (eg. shipping.lg.gov.ng is not allowed).
  • The domain name used must be short and easy to remember (e.g. moj.lg.gov.ng instead of lagosstateministryofjustice.gov.ng)

Registration process

To register a .gov.ng, you would have to send a scanned letter on the letterhead of the ministry or state government parastatal that plans to register the domain name to domains@upperlink.ng. The letter must contain the domain name to be registered (confirm that the domain of choice meets all criteria by sending a mail to domains@upperlink.ng with the proposed domain name before preparing this letter) and the name of the person authorized to register the domain. This authorized person must be working at the ministry and the following details should be stated in the letter

  • Full name of the authorized person
  • Designation
  • Email address
  • Phone number
  • Contact address

Once this has been sent, your request would be vetted and NITDA would proceed to confirm that your request is genuine. It should take about 1 week for your domain to be registered and activated. Feel free to send a mail to domains@upperlink.ng if you have any inquiries

A. It would generally take about a week as the request for the domain must be confirmed and verified before the domain can be registered

A. The .edu.ng SLD is a closed one and reserved ONLY for tertiary academic institutions approved and accredited by relevant authorities like Nigerian University Commission (NUC), National Board for Technical Education (NBTE), NCCE and any other body recognized by the constitution of the Federal Republic of Nigeria

A. Allotment of gov.ng is restricted to the constituents o Government of Nigeria at various levels right from Federal, State and local government levels on request.

SUB-DOMAINS AND ADDON DOMAINS

A. www.domain.com is a domain name. A subdomain is also called a child domain, a domain that is part of a larger domain name in DNS hierarchy. For example, domains.upperlink.ng is a subdomain. Some subdomain names are reserved such as mail, www, ftp, cpanel, webmail just to mention a few. You can use any other name except these.

A. To create a subdomain,

  • Log into cPanel.
  • In the Domains section, click on the Subdomains icon.
  • In the Subdomain field, select the name of the subdomain you wish to use. For example, if you choose blog, your subdomain will be: blog.upperlink.ng
  • In the adjacent drop-down menu, select the domain for which you wish to create this subdomain.
  • Click on the Document Root field and it should automatically populate with a suggested location from which the subdomain will load it's content.
  • Once all three fields are set, simply click Create to complete the creation of your new subdomain.

READ THIS BEFORE SETTING UP A SUBDOMAIN

Please ensure the subdomain name you wish to use, doesn't have a folder with that name already. If it does, you would not be able to create the sub domain. Let us take an example, I want to create the subdomain blog.Upperlink.ng so my sub name is going to be blog. If I already have a folder in my ftp (file transfer protocol) named blog, I will need to delete it or rename it to something different before I can create the subdomain with the blog name from cPanel.

ADDON DOMAIN

A. An addon domain is a fully functional domain that can be created from within your control panel. Think of it as having multiple hosting packages all sharing the same control panel. You can create email addresses, forwarders and more — the same way you do for your primary domain on the account. The only difference is that the files share the same control panel and server.

A. To create an addon domain name, kindly follow the steps below; You will need to change the name server by changing it to the nameserver of the domain that has the hosting. After the nameservers have been changed, you can create the addon domain by simply Logging into your cPanel and click Addon Domains, under Domains. There are three fields cPanel asks for when creating an Addon Domain.

  • New Domain Name: Enter the new domain example.com.ng, but remember to leave out the http or www in the name.
  • Username/directory/subdomain Name: This will be the folder cPanel creates in your public_html folder. Please ensure the name you provide doesn't already exist as a folder in public_html, but cPanel will automatically suggest the name and we advise you stick with the suggestion.
  • Password: Fill in any password you want here. This password is used for an FTP account which is automatically created by cPanel. Your new domain is now successfully added. You can upload the website files to the specific addon folder which was created in the public_html folder.
Note: Your new domain name will not display your site until you set that domain's name servers. You must go to the company where you registered your domain, and change the nameservers there.

How to Delete an Addon Domain

In order to delete an addon domain you have set up already,

  • Login to your cPanel and click Addon Domains.
  • At the bottom, under Actions, click Remove. Deleting the addon domain only removes the domain from the DNS and server configuration. Your files and databases are not deleted or affected by removing the addon domain (other than the fact that you can no longer access the affected files via that domain name). I added an addon domain why did it say a subdomain has been created? It is a fully functional domain name that can have it's own emails, forwarders, and pages. Cpanel calls it a subdomain because the addon domain exists in inside your sites public_html directory with the folder name you gave it upon creation READ THIS BEFORE SETTING UP AN ADDON DOMAIN! You cannot create an addon domain if your domain name server (dns) for the site you are trying to add hasn't propagated yet. Propagation of dns takes between 24-48 hours. Addon domains are handled similarly to subdomains in terms of the file structure listed in your file directory; however, the addon domain URL appears like a primary domain. In general, nothing that happens in your addon domain files or DNS should affect what goes on with the rest of your domains. Although addon domains do not have their own cPanel, you may still create email accounts, redirects as well as other features etc. What is the path to an add-on domain? public_html/ADD-ON DIRECTORY NAME would be the correct path. We cannot tell you what the directory name is since you created it and picked the name at such time.
PARKED DOMAINS

A. Parked domains are a placeholder site. You park it on top of another site and it becomes a single page of the site you park it on.

How to Create a Parked domain

Before you can park a domain, you must have registered the domain. In addition, you must also point the domain to the same nameservers as your primary domain. To add a parked domain to your account:

  • Log into cPanel.
  • In the Domains section, click the Parked Domains icon.
  • Under Create a New Parked Domain, enter the domain name you would like to park on top of your primary domain.
  • Click Add Domain.
    You have just added a parked domain.

How to Park a Domain on an Addon Domain You can park a domain on an addon domain in cPanel by completing the following steps:

  • Log into cPanel.
  • In the Domains section, click Addon Domains.
  • In the New Domain Name field, type the domain name you wish to park on top of your addon domain. Note: Once you have entered a domain name, the Subdomain and document Root fields will automatically populate.
  • In the Document Root field, erase everything and enter the document root for the addon domain on which you are parking the domain. You can find the document root for the appropriate addon domain in the table under Modify Addon Domain.
  • Enter a password in the password field. (You won't need to remember this password, so feel free to use the Password Generator button.)
  • Click Add Domain. Your domain will now be parked on your addon domain!

If you get the "Domain Already Exist Error" after trying to park the domain on an addon domain, it may be due to any of the reasons below.

  • The domain being added has already been added and therefore already exists. In order to correct this, you will need to delete the domain from your addon domains, parked domains or subdomains before proceeding.
  • The subdomain being created already exists. When this happens, you can manually change the subdomain which cPanel automatically generated for your addon domain.

For example, if you are trying to park example.com on example.com.ng, cPanel will autofill the Subdomain/FTP Username field with example which may already exist. Simply change this value to a new variation, like exampleng.

How to Remove a Parked domain

To remove a parked domain from your account: 1. Log into cPanel. 2. In the Domains section, click the Parked Domains icon. 3. Under Remove Parked Domains, find the domain you wish to remove. 4. In the Actions column for that domain, click Remove.

SSL

You will need the following before you can have SSL installed on your Website.

  • Domain
  • Hosting
  • Dedicated IP
HOSTING AND CPANEL

How do I create a MySQL database?

  1. Login to your cPanel and click on MySQL Databases
  2. Enter the name of the database in the field provided and click on the Create Database

You would also need to create a MySQL user and grant this user access to your database. To do this:

  1. Login to your cPanel and click on MySQL Databases
  2. Enter the details of the user in the fields provided and click on the Create User button
  3. Once the user has been created, move to the "Add User to Database" and choose the User and the Database and click the Add button.
  4. Choose the privileges you would like to assign to the user and click on the Make Changes button

How to access your cpanel (control panel)

CPanel is a fully featured web-based control panel that allows you to manage your domain through a web interface. The idea is to transfer as much of the control and responsibility of managing your web site to you. You have the ability to manage all aspects of email, files, backup, FTP, CGI scripts, and web site statistics.

Access Your Control Panel:

There are many ways you can access your cPanel. Any of the below links will work
http://cpanel.yourdomain.ng
http://yourdomain.ng/cpanel
http://yourdomain.ng:2082

I HAVE EXHAUSTED MY BANDWIDTH. WHAT DO I DO?

You would have to upgrade your hosting account before your site can become active again.

What is the difference between parked, addon, and subdomains?

An addon domain is a fully functional domain that can be created from your cpanel. Once it's created it will have it's own email, and it's own folder from within the public_html directory. Addon domain url's look like www.domain.com Sub domain url's look like forum.domain.com or cat.domain.com etc.domain.com the www is replaced with anything you want. Parked domains are a place-holder site. You park it on top of another site and it becomes a single page of the site you park it on.

Webmail

Setting Up your website's email on Android Devices To setup Email on an Android Device,

  1. From the home screen, tap Applications > Settings > Accounts & sync > Add account > Manual setup.
  2. On the Incoming settings screen, in the Protocol drop-down menu, select POP3
  3. In the Email address and Username text boxes, enter your full e-mail address, for example email@your-domain.com, and then select Next. Your user name is the same as your e-mail address.
  4. In the Password text box, enter your password.
  5. In the POP3 server text box, enter your IPOP server name as mail.your-domain.com
  6. In the Security type drop-down menu, select None
  7. For incoming Server port, select 995 for POP3
  8. On the Outgoing server settings screen, the Login required option should be selected for you, and the Username and Password text boxes should be filled in.
  9. In the Security type drop-down menu, select None
  10. In the SMTP server text box, enter the SMTP server name as mail.your-domain.com
  11. For outgoing server port, select 465 for SMTP
  12. In the Account name, text box, enter a name your account. In the Your name text box, enter the name you want displayed when you send e-mail to others (for example “Wale Sobo”), and then select Finish Setup. Are you able to send emails but not receive? Either your domain is out of disk space, or your e-mail address itself is out. You will need to increase the amount of disk space to receive mail again.

Email Troubleshooting to get your mail working

Email Troubleshooting

  1. Make sure your username and password is all lowercase.
  2. Make sure you have created the email address in your control panel.
  3. Change the username to the full email address. Example:domains@upperlink.ng

Still not working?

Change your incoming and outgoing mail servers from mail.yourdomain.com to the ip address listed in your welcome email. Horde webmail error message: Sent message cannot be saved When sending mail from within horde, the following error message may appear: The folder "Sent" was not created. This is what the server said: Client tried to access nonexistent namespace. (Mailbox name should probably be prefixed with: INBOX.) To resolve this, choose Options from the top menu bar, and then Personal Information. At the bottom of the subsequent screen, tick the box next to "Save sent mail?" if it is not already enabled, then choose Sent from the "Sent mail folder:" dropdown box below it. Choose Save Options, and horde will now save sent mail to the defined folder. Alternately, to not have horde save sent mail in order to save space used by email, untick the "Save sent mail?" box, and choose Save Options.

How do I create email accounts?

To create an email account,

  1. Login to your control panel and click on Email Accounts.
  2. Fill in the name you want and select the domain name from the drop-down
  3. Type the desired password twice.
  4. Change the quota if you want.
  5. Click Create.

*NOTE: By default you have no email address setup. The main username may look like it's a setup email, but if you wish to use it you will need to add it as an email account.

How do I map my domain to my Blogspot account?

To map your registered domain to your Blogspot account, follow the steps below:

  1. Login to Blogger and update the information on your Settings | Basic tab
  2. Find the area for "Publishing," and click the link to add a custom domain.
  3. Click on "Switch to advanced settings".
  4. Enter in the URL for your custom domain (i.e. www.your-domain where your-domain refers to your domain excluding the www) in the text box provided, and click Save.
  5. You would be presented with some CNAME records to use to verify your ownership of the domain.
  6. Login into your dashboard
  7. Click on manage tab, Select the manage Domains. Click the book-like icon on the domain.
  8. Click on Manage DNS and input your cname records

If you have any issues mapping your domain or if you are confused about this, you may contact us by sending a mail to domains@upperlink.ng

EMAIL

How do I increase my email quota?

  1. Login to your cPanel.
  2. Click on Email Accounts on your cPanel dashboard.
  3. Click on Change Quota to change the disk quota assigned to your email account. If your website's disk space is getting filled up, you may visit here to learn how to place an upgrade order.

How to Change Email Account Password

You can change the password to your email account through cPanel or Webmail. Changing Email Password through Webmail The email account owner must know the password in order to use this method to change the existing password for an email account.

  1. Login to webmail.
  2. Click Change Password.
  3. In the Password field, type the new password for the email address.
  4. In the Password (Again) field, type the new password again.
  5. Click Change Password. Your screen should refresh and you should receive a confirmation page. Congratulations! You've successfully changed your email account's password.

Changing Email Password through cPanel

If the email account owner has lost or forgotten the password, the password can be changed using this without knowing the old password

  1. Log into cPanel.
  2. In the Mail section, click the Email Accounts icon.
  3. Click Change Password, to the right, of the appropriate email account.
  4. This will open the Change Mail Account Settings menu.
  5. Type your new password into the Password text box.
  6. Enter your password again in the Password (Again): text box

Note: The Strength Meter: will indicate the difficulty of the password. We highly recommend you use a strong password.

  1. Click the Change Password button to set the new password.
  2. Your screen should refresh and you should receive a confirmation page.

Congratulations! You've successfully changed your email account's password.

How to create Emails Signatures via Webmail Roundcube

The free webmail client RoundCube allows you to set up a signature for outgoing messages.

  1. Click on "Settings" at the top right side of the page.
  2. On the Settings page, click on the "Identities" Tab.
  3. Double click on the email address that you want to create a signature for.
  4. Click on "Settings" at the top right side of the page.
  5. On the Settings page, click on the "Identities" Tab.
  6. Double click on the email address that you want to create a signature for.
  7. Add your signature. SquirrelMail

To have a signature on all of your outgoing emails, you can add one in SquirrelMail in the Personal Information section.

  1. · First, log into your SquirrelMail.
  2. Click on Options at the top of the screen.
  3. Click on "Personal Information."
  4. On the next screen you will be able to insert your signature.

Horde

You may create or change a signature in the Horde WebMail following the steps given below:

  1. On the icon bar at the very top of any mail page in the Horde WebMail application, click on the options icon, then on Preferences.
  2. In the Your Information column, click Personal Information.
  3. On the Personal Information page, click Edit Your Identities.
  4. · Select the Default identity from the Your Identities pop-up menu, type your signature text, and click the Create button.
  5. Confirmation that the change you have made to your default identity will appear at the top of your window stating "adding a signature file."

How to enable autoload for webmail to go directly to either Horde, SquirrelMail or RoundCube

You will need to access your webmail by going to your-domain.com/webmail.

  1. Log into your email account a username (which is the full email address) and password.
  2. Click "Enable AutoLoad" under the one of the three webmail clients that you prefer.
  3. Choose the seconds that you like for the delay before your preferred webmail client, if you would like it to automatically load your client after logging into your webmail, then choose "1".

To Disable AutoLoad, simply follow the directions above and click "Disable AutoLoad".

How to enable SpamAssasin

To enable Spam Assassin please do the following:

  1. Login to cPanel and look in the Mail section
  2. Click Spam Assassin™
  3. Click Enable SpamAssassin to enable Required Score:
    0 means everything will be marked as Spam
    5 is the default
    10 means nothing will be marked as Spam Just setup Spam Assassin once, and it works for all of the emails on your account.
    Spam Assassin will mark your spam so it is easy to notice. (You can even make spam assassin automatically delete those emails.)
*NOTE: You can use Spam Box or Email Filtering to move the spam from your Inbox to another folder.

Email Filtering with Spam Assassin

Unfortunately, SpamAssassin no longer rewrites the subject line of your emails. Fortunately, you can accomplish email filtering with the tools we provide.
In your webmail, create a folder called Spam. In cPanel, go to User Level Filtering.

  • Next to your email address, click Manage Filters.
  • Click the Create a new Filter button.
  • Give the filter a name like SpamAssassin Rule.
  • Change the "From" drop down to "Spam Status".
  • Change the "equals" drop down to "begins with".
  • In the large blank below, type Yes
  • Change the "Discard Message" drop down to "Deliver to folder".
  • Click the Change button and choose your new Spam folder.
  • Click the Activate button.

Setting Up Email for Blackberry

In order to receive email on a BlackBerry device, you must subscribe to BlackBerry email service through your wireless provider. If you experience trouble sending or receiving emails after completing the steps below, please contact your wireless provider. Setting Up Email for BlackBerry 6 or 7 OS
To set up email on your BlackBerry:

  • Click the Setup icon on the home screen.
  • Select Email Accounts.
  • Select Internet Mail Account.
  • Follow the phone's prompts to complete the setup. You will need to agree to the BlackBerry email service Terms and Conditions and provide the email address and password for your preferred Upperlink email account.
    After completing these steps, you should begin receiving emails within 30 minutes.

Setting Up Email for the BlackBerry v5 OS

  • Click the Setup icon on the home screen.
  • Select the Setup Wizard.
  • On the Email Setup screen, select I want to create or add an email address.
  • Follow the phone's prompts to complete the setup. You will need to agree to the BlackBerry email service Terms and Conditions and provide the email address and password for your preferred Upperlink email account.

Troubleshooting Tips

Re-Register Your BlackBerry Device You may have to re-register your device with your wireless network. To do this:

  • Click the BlackBerry button > Options.
  • Advanced Options > Host Routing Table.
  • Click the BlackBerry button and choose Register Now.

This should sync your PDA with your carrier's wireless network. Enter Settings Manually
If you create a BlackBerry account with the same username and password as your cPanel account, there can be a major conflict.
When you setup an email account on BIS, you are asked for only 2 things: an email address and password.
If both the email and username exist and the passwords are the same, BlackBerry will accept this data and sync the phone with the account's default email address instead of your Upperlink email address.
To fix this, just give BlackBerry a false password. When it cannot authenticate, you will be asked if you want to Re-enter account information or Enter the settings manually.

  • Select Enter the settings manually, then select I will provide the settings to add this email account.
  • Enter the full IMAP information for your account. This will allow BIS to sync with the proper account.
Note: With the new Blackberry OS, this fix may not apply; however, you may want to try the above steps if you continue to have difficulty setting up your email account. Setting Up your website's Email for iPad and iPhone

Kindly follow the steps below to configure email using Mac Mail.

  • Open the Mac Mail application.
  • From the File menu, choose Add Account. First time users will be automatically prompted to create an account.
  • Under "Account Information", fill out the following information:
  • Account Type: POP3
  • Email Address: email-name@your-domain-name.com
  • Incoming Mail Server: mail.your-domain-name.com
  • Username: email-name@your-domain-name.com
  • Password: your email password
Note that POP uses port 110

Select "Add Server..." from the Outgoing Mail Server (SMTP) pop-up menu. Here are the details for it:

  • Outgoing Mail Server: mail.your-domain-name.com
  • Server port: 26
  • Use Secure Sockets Layer (SSL): NO
  • Authentication: password
  • User Name: email-name@your-domain-name.com
  • Password: your email password
Dismiss the window by pressing "OK."

Back in the "Accounts" pane, switch to the "Advanced" tab and do not check the box marked "Use SSL" towards the bottom.

Using your website's email via GMail

  • Click Settings at the top of any Gmail page, and open the Accounts tab.
  • In the Get mail from other accounts section, click Add another mail account.
  • Enter the full email address of the account you'd like to access, then click Next Step. Gmail will populate sample settings, but we recommend checking with your other provider to learn the correct server name and port.
  • Enter your Password. This is the password to the particular webmail account, and not your control panel password.
  • Server is mail.yourdomainname.com, and the username is the FULL email address with the domain appending the @. Please note. Leave the port as it is. They are correct. Note: If this does not work, replace the '@' in the email with '+'.
  • Decide whether to:
  • Leave a copy of retrieved messages on the server. If you'd like to keep a copy of each message Gmail retrieves in your webmail account on the Upperlink server, select the Leave a copy of retrieved messages on the server checkbox. This way, you can still access mail via Webmail, and in Gmail. If you'd rather delete copies of messages that Gmail retrieves, leave this option unchecked. Gmail will delete the messages from the other account as those messages are retrieved, meaning you'll only be able to read them in Gmail.
  • Always use a secure connection (SSL) when retrieving mail. (Check this only if you have bought an SSL certificate for your domain as well.) If the email account being retrieved from supports Secure Sockets Layer (SSL) encryption, you can select this option to have all information sent through a secured connection.If you select this option, and your email provider doesn't support it, Gmail will let you know that your configuration failed.
  • Label incoming messages. If you'd like to automatically label all messages that are retrieved from your non-Google account, select this option.You can choose to use the predefined label (your email address), or you can select an existing label or create a new one from the drop-down list.
  • Archive incoming messages. Mail from this account can be archived directly, without showing up in your inbox. Learn more about archiving. You are done. Now Click Add Account Once your account has been added successfully, you'll have the option of setting it as a custom From address. This allows you to compose messages in Gmail, but have them appear to be sent from your other email account.

Click Yes to set up a custom From address. That's it.

Using your website's email via Yahoo Mail

Yahoo Mail has provided an easy step by step guide to do this easily. You can view the tutorial here.

Note: Your username is 'youremail'@'yourdomainname'.'extension' e.g domains@upperlink.ng and NOT support.

The mail server is of the form mail.yourdomainname.ext e.g. mail.Upperlink.com if your domain name is Upperlink.com. The port numbers are always correct as at the last time checked. Leave them as Yahoo puts it. Best of luck.

For both incoming and outgoing mail server put mail.yourdomain.com

The server is designed to block most attachment types if they are not zipped up.

Does it say "please enter your username and password for the following server" and you are sure you're using the correct information? Most of our servers have a 60 checks per hour limit. If you hit this limit in any hour you'll be locked out for the rest of the hour. you will need to click > tools > options > general > and disable where it says "check for new messages every xx minutes" If you do not want to disable it just set it to check less often. keep in mind the more computers you have auto checking or checking the mail the quicker you will hit this limit.